Refund policy

Return & Refund Policy

Thank you for shopping with us! We want you to love your purchase. If you are not entirely satisfied with your order, we are here to help make it right.

1. Return Eligibility & Timeframe

You have 3 days from the date you receive your item to request a return. To be eligible for a return, your item must be:

  • Unused, unwashed, and in the same condition that you received it.

  • In its original packaging with all tags attached.

  • Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

To ensure health and safety, certain types of items cannot be returned. These include:

  • Clearance, final sale, or gift card purchases.

  • Customized or personalized goods.

  • Perishable goods, intimate apparel, or personal care products (unless they arrive damaged).

3. Return Shipping Costs

  • Customer Responsibility: Unless the item arrived damaged or defective, you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  • Recommendation: We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. How to Start a Return

To initiate a return, please email us at  with your order number and the reason for the return. We will provide you with the return shipping address and instructions on how to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately at contactkineticthread@gmail.com with your order number and a photo of the issue. We will evaluate the problem right away and cover all costs to send you a replacement or issue a full refund.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, you can contact us at contactkineticthread@gmail.com or Whatsapp at +919541880921 to see if a direct exchange is available for your specific item.

7. Refund Process & Timing

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it and whether your refund has been approved.

If approved, your refund will be processed automatically and applied to your original method of payment within 5-7 days. Please note that it may take some additional time for your bank or credit card company to process and post the refund to your account.